Contents
Return Policy Overview
30 Days
Return window
Easy Process
Simple online returns
Full Refund
Original payment method
At NOWIHT, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return eligible items within 30 days of delivery for a full refund or exchange.
Key Points
- • 30-day return window from delivery date
- • Items must be unworn, unwashed, with original tags
- • Customer is responsible for return shipping costs
- • Free return shipping for defective items only
- • Refund issued within 14 days of the date your return is handed to the carrier
Return Eligibility
To be eligible for a return, items must meet the following conditions:
Returnable Items
- Unworn and unwashed items
- Original tags still attached
- In original packaging
- Proof of purchase included
- Within 30 days of delivery
Non-Returnable
- Worn or washed items
- Items without tags
- Final sale items
- Gift cards
- Customized/personalized items
How to Return
Follow these simple steps to return your NOWIHT purchase:
Initiate Your Return
Visit our returns portal or contact us via email. Provide your order number and select the items you wish to return.
Receive Return Authorization
We'll send you a return authorization number and instructions within 24 hours. Include this number with your return.
Pack Your Items
Place items in original packaging if possible. Ensure all tags are attached and items are in original condition.
Ship Your Return
Ship to the appropriate return address based on your location. We recommend using a trackable shipping service.
Receive Your Refund
Once we receive and inspect your return, your refund is issued within 14 days. The refund is made in a single payment to the same payment method you used, at no cost to you. You will receive an email confirmation.
Return Shipping Costs
Customer is responsible for return shipping costs. Free return shipping is only provided for defective or incorrect items.
Refund Process
Refund Timeline
Original Payment Method
Refunds are issued to your original payment method. Credit/debit card refunds may take 5-10 business days to appear.
Processing time varies by bank.
Store Credit Option
Choose store credit and receive an instant 5% bonus on your refund amount. Store credit never expires.
Issued immediately upon inspection.
Exchanges
Need a different size or color? We're happy to help with exchanges.
How Exchanges Work
- 1Request an exchange instead of refund when initiating your return
- 2Choose your preferred size, color, or alternative item
- 3Ship your original item to us
- 4We'll ship your exchange as soon as we receive your original item
Return Addresses
Please ship your return to the appropriate address based on your location.
Americas
For USA, Canada, Mexico
NOWIHT Returns
30 N Gould St, Suite 21973
Sheridan, WY 82801
United States
Europe
For UK, EU, Turkey
NOWIHT Returns
Mommsenstraße 73
10629 Berlin
Germany
Return FAQ
Can I return sale items?
What if my item is defective?
Can I return a gift?
How long do I have to return an item?
Your statutory rights
The 30 day NOWIHT return window is a commercial promise we give on top of the law. It never replaces or reduces a right the law gives you.
Withdrawal
If you are a consumer in Turkey or in the European Union, you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason and without paying a penalty. In Turkey this right comes from the Distance Contracts Regulation published in the Official Gazette of 27 November 2014, number 29188. In the European Union it comes from Directive 2011/83/EU.
Sending the goods back
After you tell us you are withdrawing, send the goods back within 14 days. Use the carrier named in your return instructions. If you use another carrier, the refund period starts on the day the goods reach us instead of the day you hand them over.
Refund
We refund every payment we collected from you, including the original delivery cost where the law requires it, within 14 days. The refund is made in a single payment, to the same payment method you used, and costs you nothing.
Return shipping cost
For a change of mind, the cost of sending the goods back is yours, as stated in the preliminary information you accepted at checkout. For a faulty, damaged or wrongly described item the cost is ours.
Faulty goods
A fault is handled under the rules for faulty goods, not under the return window. If you are in Turkey, you may use your statutory rights for two years from the date of delivery, and you may ask for a refund, a replacement, a price reduction or a free repair. A visible fault should be reported within thirty days of delivery, a hidden fault within a reasonable time of it appearing. If you are in the European Union, the United Kingdom, Norway, Iceland, Liechtenstein or Switzerland, the statutory conformity period is two years from delivery. If you are in the United States, Canada or Australia, your rights are those given by the law of your state or territory, together with this policy.
Where to complain
If you are a consumer in Turkey and we cannot resolve your complaint, you may apply to the District Consumer Arbitration Committee or the Consumer Court in the place where you live or where the transaction took place, within the monetary limits published each year by the Ministry of Trade.
Seller of record
The company that sells to you depends on your shipping country and is named on every order screen and in our legal notice. The rights in this section apply against that company.