Returns & Refunds - NOWIHT Easy 30-Day Return Policy

• Return window: 30 days from delivery.
• Returns from Turkey are free of charge.
• Refunds within 14 days, to the payment method you used, in one payment.

Under our 30-day return promise, items must be:

• Unworn and unwashed.
• With original tags attached.
• In original packaging where possible.
• Returned with the order number stated in the return request.

Gift cards and items made to your specifications cannot be returned. Your statutory right of withdrawal and your rights for defective goods are not affected by these conditions.

• Start your return on the Start a return page or by writing to hello@nowiht.com; give your order number and the items you are returning.
• We send you a return authorization number and instructions; include this number in your parcel.
• Pack the items in their original packaging where possible, with tags attached.
• Send the parcel to the return address for your country below; we recommend a trackable service.

Inspection happens as soon as your return reaches us and is included in the 14 day refund period.

Refund issued within 14 days of the date your return is handed to the carrier stated in your return instructions, or of the date it reaches us if another carrier is used.

We refund every payment we collected from you, including the original delivery cost where the law requires it, within 14 days. The refund is made in a single payment, to the same payment method you used, and costs you nothing.

Returns from Turkey are free of charge.

For other countries, the cost of sending goods back after a change of mind is yours, as stated in the information shown at checkout. For a faulty, damaged or wrongly described item the cost is ours.

Need a different size or colour? Choose an exchange in your return request, tell us the size, colour or item you want and send the item back; we ship the new one as soon as yours reaches us.

Send your return to the address for your country:

If you are a consumer in Turkey or in the European Union, you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason and without paying a penalty. In Turkey this right comes from the Distance Contracts Regulation published in the Official Gazette of 27 November 2014, number 29188. In the European Union it comes from Directive 2011/83/EU.

After you tell us you are withdrawing, send the goods back within 14 days. Use the carrier named in your return instructions. If you use another carrier, the refund period starts on the day the goods reach us instead of the day you hand them over.

A fault is handled under the rules for faulty goods, not under the return window. If you are in Turkey, you may use your statutory rights for two years from the date of delivery, and you may ask for a refund, a replacement, a price reduction or a free repair. A visible fault should be reported within thirty days of delivery, a hidden fault within a reasonable time of it appearing. If you are in the European Union, the United Kingdom, Norway, Iceland, Liechtenstein or Switzerland, the statutory conformity period is two years from delivery. If you are in the United States, Canada or Australia, your rights are those given by the law of your state or territory, together with this policy.

If you are a consumer in Turkey and we cannot resolve your complaint, you can apply, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee where you live or where you made the purchase, and above those limits to the consumer court after the mandatory mediation step.

The company that sells to you depends on your shipping country and is named on every order screen and in our legal notice. The rights in this section apply against that company.

• Can I return sale items? Yes. Sale items are returned on the same terms; your statutory right of withdrawal also applies to sale items.
• What if my item is defective? Write to us right away. Return costs for defective items are ours and you can use your statutory rights.
• Can I return a gift? Yes. You can exchange it or return it; the refund goes to the payment method of the person who bought it.
• How long do I have? 30 days from delivery. The statutory withdrawal period is 14 days; our 30-day promise never shortens it.