Frequently Asked Questions - NOWIHT Help Center

Standard shipping costs EUR 5.90 in the European Union and is free from EUR 200; USD 14.90 in the United States, free from USD 200; CAD 19.90 in Canada, free from CAD 250; AUD 19.90 in Australia, free from AUD 300; TRY 149 in Turkey, free from TRY 5,000; EUR 19.90 in other countries, free from EUR 250. Thresholds apply to the order value after discounts. Express shipping is available in most regions at the rate shown at checkout.

Orders are packed within 1-3 business days. After dispatch, standard delivery takes 1-3 business days in the European Union, 1-4 in the United States, 1-2 in Turkey, 3-7 in Canada and Australia, 2-5 in the United Kingdom and Switzerland and 2-10 in other countries. Express options and their delivery times are shown at checkout. You receive a tracking number by email when your order ships.

Yes, we ship to most countries. Shipping rates, delivery times and whether duties are included depend on the destination and are shown at checkout and on our Shipping page. For the United Kingdom, Switzerland and countries outside the EU, United States, Canada, Australia and Turkey, import VAT and duties may be collected on delivery. Sanctioned destinations cannot be selected at checkout.

Absolutely! Once your order ships, you will receive a tracking number via email. You can also track your order status by logging into your account and visiting the Order History section. Real-time tracking updates are provided by our shipping partners.

All shipments are insured. If your package is lost or arrives damaged, write to hello@nowiht.com with your order number and photographs of the packaging and the item. We arrange a replacement or a full refund. Reporting the problem as soon as you notice it helps us make the carrier claim, and your statutory rights are not limited by any reporting period we set.

Address changes are possible until your order is handed to the carrier, usually within 1-3 business days of ordering. Email hello@nowiht.com with your order number as soon as possible. Once the parcel has shipped, changes depend on the carrier and cannot be guaranteed.

We accept returns within 30 days of delivery. Items must be unworn, unwashed and in their original condition with all tags attached. Refunds are issued within 14 days of the date your return is handed to the carrier stated in your return instructions, or of the date it reaches us if another carrier is used. The refund is made in a single payment to the same payment method you used, at no cost to you.

Log into your account, open Order History, select the order and click Initiate Return. Choose the items and the reason. You will receive the return instructions and address by email. Send the items back with a tracked carrier of your choice within 30 days of delivery, unworn, unwashed and with all tags attached.

Yes, sale items can be returned within 30 days under our standard return policy. However, final sale items marked as Final Sale at checkout cannot be returned or exchanged. Please review product descriptions carefully before purchasing.

Yes. Within 30 days of delivery, email hello@nowiht.com with your order number and the size or colour you would like instead. The item must be unworn, unwashed and with all tags attached. We confirm availability and send you the return instructions for the exchange.

Refunds are issued within 14 days of the date your return is handed to the carrier stated in your return instructions, or of the date it reaches us if another carrier is used. The refund is made in a single payment to the same payment method you used, at no cost to you. The time it takes to appear on your statement depends on your bank or card issuer.

For a change of mind, return shipping is paid by the customer in every region. If an item arrives faulty, damaged or not as described, we cover the return shipping and send a replacement or issue a full refund. Refunds are issued within 14 days of the date your return is handed to the carrier stated in your return instructions.

Orders can be cancelled free of charge until they are handed to the carrier, usually within 1-3 business days. Use the cancellation option in your account or email hello@nowiht.com with your order number. Once the order has shipped, you can return it under the 30-day return policy.

Yes! We offer complimentary luxury gift wrapping at checkout. Your items will be wrapped in our signature black tissue paper with a NOWIHT ribbon and includes a handwritten gift message card if requested.

Only one promo code can be applied per order. Promo codes cannot be combined with other offers or discounts. If you have multiple codes, we recommend using the one that provides the greatest discount for your purchase.

If an item is out of stock, you can join the waitlist by clicking Notify Me on the product page. You will receive an email when the item is back in stock. Out of stock items typically restock within 2-4 weeks, but some limited editions may not return.

Enter your gift card code in the payment section during checkout. Gift cards can be combined with other payment methods if your balance does not cover the full purchase amount. Gift card balances never expire.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay. Klarna and Affirm are available at checkout for installment payments on eligible orders.

Absolutely. We use industry-standard SSL encryption and PCI-DSS compliant payment processing. We do not store your full credit card information on our servers. All transactions are processed securely through trusted payment gateways.

Yes. We partner with Klarna and Affirm to offer installment payments. Select Klarna or Affirm at checkout to see the plans available for your order. Eligibility, terms and any interest are set by the provider.

Payments may be declined due to insufficient funds, incorrect card details, or bank security measures. Please verify your card information and try again. If issues persist, contact your bank or try an alternative payment method.

Your payment method is charged when you place your order. If an order is cancelled, the refund is issued within 14 days.

Prices shown for European Union destinations include VAT at the rate of your country, so there is nothing to add at checkout. For the United States, Canada and Australia we do not collect sales tax at checkout. For the United Kingdom, Switzerland and other countries outside these regions, import VAT and duties may be collected by the carrier on delivery.

No, you can checkout as a guest. However, creating an account allows you to track orders, save items to your wishlist, store multiple shipping addresses, and access exclusive member benefits and early sale access.

Click Forgot Password on the login page and enter your email address. You will receive a password reset link within a few minutes. If you do not see the email, please check your spam folder or contact hello@nowiht.com for assistance.

Yes! In your account settings, you can save unlimited shipping addresses. This makes checkout faster and easier. You can set a default address and choose different addresses for specific orders during checkout.

Log into your account and click Profile Settings. Here you can update your name, email, phone number, password, and shipping addresses. Changes are saved automatically and will apply to all future orders.

You can unsubscribe from marketing emails by clicking the Unsubscribe link at the bottom of any promotional email. Alternatively, log into your account, go to Email Preferences, and customize which emails you receive.

To delete your account, please contact us at hello@nowiht.com with your request. We will process your request within 48 hours. Please note that order history and transaction records may be retained for legal compliance.

Visit our Size Guide page for detailed measurements and fitting advice. Each product page also includes specific sizing information. If you are between sizes, we recommend sizing up for a more comfortable fit.

We work primarily with cotton and natural fibers such as linen. Each product page lists the exact fabric composition.

Care instructions are included on each product label and product page. Generally, we recommend machine washing on cold with similar colors, avoiding bleach, and tumble drying on low. Delicate items should be hand washed or dry cleaned.

Our pieces are made from cotton and natural fibers and are produced in Turkey. Orders ship in compostable Bioroma mailers by Packoroma. Each product page lists the fabric composition.

Most items are restocked within 2-4 weeks. Sign up for Back in Stock notifications on the product page to be alerted when your size is available. Limited edition items may not be restocked.

While we cannot guarantee specific requests, we value customer feedback. Contact us at hello@nowiht.com with your suggestions. Popular requests may influence future collections and restocks.