Contact NOWIHT - Customer Service and Support

We typically respond to emails within 24 hours. For urgent matters, we recommend using our WhatsApp support for immediate assistance.

Yes. Use the WhatsApp button on this page to start a conversation with our support team. It is the fastest way to reach us.

Please include your order number, full name, email address used for the order, and a detailed description of your inquiry. This helps us assist you more efficiently.

Once your order ships you receive a tracking number by email. You can also see the status in your account under Order History, or on our order tracking page.

Our WhatsApp line is our live support channel. Messages are answered by a person during support hours.

Yes, as long as the order has not been handed to the carrier. Email hello@nowiht.com with your order number as soon as possible. Once shipped, changes depend on the carrier.

You can return items within 30 days of delivery, unworn, unwashed and with all tags attached. Exchanges are possible within the same period, email hello@nowiht.com with your order number and the size or colour you would like instead.

Yes, we ship to most countries. Rates, delivery times and whether duties are included depend on the destination and are shown at checkout and on our Shipping page.

Support is available every day from 06.00 to 24.00 in your own local time. Messages sent outside these hours are answered as soon as we open.