Contents
Return Policy Overview
30 Days
Return window
Easy Process
Simple online returns
Full Refund
Original payment method
At NOWIHT, we stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return eligible items within 30 days of delivery for a full refund or exchange.
Key Points
- • 30-day return window from delivery date
- • Items must be unworn, unwashed, with original tags
- • Customer is responsible for return shipping costs
- • Free return shipping for defective items only
- • Refunds processed within 5-7 business days
Return Eligibility
To be eligible for a return, items must meet the following conditions:
Returnable Items
- Unworn and unwashed items
- Original tags still attached
- In original packaging
- Proof of purchase included
- Within 30 days of delivery
Non-Returnable
- Worn or washed items
- Items without tags
- Final sale items
- Gift cards
- Customized/personalized items
How to Return
Follow these simple steps to return your NOWIHT purchase:
Initiate Your Return
Visit our returns portal or contact us via email. Provide your order number and select the items you wish to return.
Receive Return Authorization
We'll send you a return authorization number and instructions within 24 hours. Include this number with your return.
Pack Your Items
Place items in original packaging if possible. Ensure all tags are attached and items are in original condition.
Ship Your Return
Ship to the appropriate return address based on your location. We recommend using a trackable shipping service.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation.
Return Shipping Costs
Customer is responsible for return shipping costs. Free return shipping is only provided for defective or incorrect items.
Refund Process
Refund Timeline
Original Payment Method
Refunds are issued to your original payment method. Credit/debit card refunds may take 5-10 business days to appear.
Processing time varies by bank.
Store Credit Option
Choose store credit and receive an instant 5% bonus on your refund amount. Store credit never expires.
Issued immediately upon inspection.
Exchanges
Need a different size or color? We're happy to help with exchanges.
How Exchanges Work
- 1Request an exchange instead of refund when initiating your return
- 2Choose your preferred size, color, or alternative item
- 3Ship your original item to us
- 4We'll ship your exchange as soon as we receive your original item
Return Addresses
Please ship your return to the appropriate address based on your location.
Americas
For USA, Canada, Mexico
NOWIHT Returns
30 N Gould St, Suite 21973
Sheridan, WY 82801
United States
Europe
For UK, EU, Turkey
NOWIHT Returns
Mommsenstraße 73
10629 Berlin
Germany