• We aim to respond to all emails within 2-6 hours, including weekends and holidays.

• Yes, you can contact us at +1 (805) 802 29 31 during business hours (Monday to Friday, 9:00 AM to 6:00 PM PST).

• Please include your order number, full name, and a brief description of your issue to help us assist you more efficiently.

You can easily track your order through the Track Your Order section on our website, providing real-time and live updates on your package’s location. Additionally, the order confirmation email will contain direct tracking links both to our website and the shipping carrier’s tracking page, allowing you to monitor the shipment status at your convenience. If you encounter any issues or have questions about your package’s status, feel free to reach out to us at myorder@nowiht.com

Yes, we offer live chat support. You can connect with our team in real-time for any inquiries or assistance directly through our website.

Once an order is placed, it is processed immediately. However, you can reach out to us at myorder@nowiht.com or contact with our live chat support to check if changes are still possible.

We accept returns within 30 days of the purchase for items in their original condition. Please visit our Returns page for further details.

Yes, we offer international shipping to most countries. Please refer to our shipping page for details.

• You can reach us 24/7 via email and live chat for support. For WhatsApp assistance, we are available during specific business hours.